Hotel Savoy, Madeira

Fact Sheet

Since the early 1900�s, the Hotel Savoy has been welcoming Europe�s best families to Madeira�s shores. From a small family business with humble ambitions but with a grand name, Royal Hotel, grew a tradition of sincere and discerning hospitality. Proprietor Dias do Nascimento changed the hotel�s name in 1914 to Hotel Savoy and subsequently had so much success, that the hotel was twice extended. Today�s �classic� Savoy offers guests the utmost privacy, a sophisticated retreat with friendly service. Located a �stone�s throw� from the bustling harbour and in the heart of Funchal�s illustrious restaurant quarter, the Hotel Savoy offers 337 individually decorated rooms, all featuring balconies overlooking either the ocean or the mountains.

In February 2002, the Hotel Savoy�s sister property, the Royal Savoy, opened offering 162 luxurious studios, suites and penthouses and featuring breathtaking views over the Atlantic. The two properties together form The Savoy Resort with guests having the choice of staying at the more traditional �classic� Savoy or the state of the art, contemporary Royal Savoy whilst sharing the facilities of both.

Contact Details:	Hotel Savoy Avenida do Infante 9004-542 Funchal Madeira Tel: +351 291 213 000 Fax: +351 291 223 103 Email: [email protected] Website: www.savoyresort.com
General Manager:	Lars Hansen
Proprietors:	Horacio Roque and Jose Berardo
Executive Chef:	Jean-Claude Boffy � Jean-Claude joined the Hotel Savoy as Executive Chef in November 1999. Previously working for some of the leading deluxe hotels in his native France, the Middle East, Greece and Brazil (where he learnt to speak fluent Portuguese), his last position was Executive Chef of the Al-Bustan Palace in Oman.
Restaurants:	The Hotel Savoy operates three restaurants:
	The �Fleur de Lys Grill� is a 60-seat a la carte restaurant, situated on the eighth floor with panoramic views over Funchal. Serving traditional dishes such as Duck � l�Orange and Steak Diane with flair and panache, the Fleur de Lys Grill is open for dinner only.
	The �Cupula Restaurant� is a 250-seat speciality restaurant, located on the ground floor, featuring a permanent �live� buffet and � la carte service, accompanied by an excellent variety of nightly entertainment. The Cupula Restaurant is open for breakfast and dinner only. Al fresco dining is available.
	�The Library Garden and Terrace� accommodates up to 150 people, offering an all-day menu of light and healthy snacks and favourite dishes, in the ambience of a cosy library opening out onto a flower filled winter garden and shady terrace. Al fresco dining is available
Bars:	The Hotel Savoy operates two bars � the �Alameda Cocktail Bar� and the �Terrace Cocktail Bar�.
	The �Alameda Cocktail Bar� is a traditional intimate bar, located just off the lobby, open every evening with live music. Offering a generous selection of local and international cocktails, the signature drink is the �Raquel�, a drink devised by barman Jose Manuel Jardim who represented Madeira and the Hotel Savoy at the World Cocktail Competition, held in Mexico, and came away with the First Prize.
	The �Terrace Cocktail Bar� offers a poolside bar with a Mediterranean atmosphere, open during the daylight hours.
Accommodation:	337 guest rooms including 12 suites. Each room offers either a mountain or ocean view, balcony, air conditioning, direct dial telephone, cable TV and minibar.
Staff to guest ratio:	1.26 staff per guest room
Guest Room Features:	Direct dial telephone Personalised voice mail with remote access Satellite and cable television with movie channels Individually controlled air conditioning In room safe Mini-bar Hairdryer Plush terry bathrobe and slippers Bathroom amenities
Guest Services:	Room service � 24 hours Concierge service � 24 hours Laundry, dry-cleaning and pressing service Private car park Smoking and non-smoking rooms Gift Shop / Newsagent
Guest Loyalty Programme:	One of the greatest strengths of the Hotel Savoy is the priority given to guest relations and this importance is recognised by the inauguration of The Savoy Club in January 1999 � a guest loyalty programme designed to reward repeat guests. The Savoy Club currently numbers around 500 members. Co-ordinated by 40-year Savoy Hotel veteran, Lourdes Fernandes, The Savoy Club lists guests� individual room and requirements. The Hotel Savoy invites all Club guests to a VIP cocktail party in the Grill Room on the eighth floor, hosted by the General Manager, every Tuesday evening between 18.00 � 19.00. There are three levels of entry: Blue Card � enabling the holder to a personalised check in; a complimentary late check-out and fruit and flowers on arrival. (Awarded after three stays) Gold Card � enabling the holder to a personalised check in; complimentary late check out; free safe deposit box; free daily news bulletin; wine, fruit, Madeira cake and flowers on arrival; preferred room (subject to availability); 24 hour booking guarantee and 50% discount on private airport pickup when required. (Awarded after tenth visit). Platinum Card � enabling the holder to a personalised check in; complimentary late check out; free safe deposit box; free daily news bulletin; champagne, flowers, Madeira wine and Madeira Cake, mineral water, petit fours and fruit on arrival; preferred room �subject to availability�; 24 hour booking guarantee and 50% discount on private airport pickup when required. (Awarded after twentieth visit).
Health & Fitness:	The Garden Health Spa offers an outdoor heated swimming pool with heated Jacuzzi; a separate heated Children�s Splash Pool; an indoor heated swimming pool with Jacuzzi; ladies and gentlemen�s saunas; a Turkish Bath and a gymnasium. The Phytomer Beauty Centre offers a full programme of beauty treatments, based on a range of marine products. The essence of the treatments is a special welcome, total relaxation and the use of the best marine active elements. The Garden Sports Park offers two artificial grass tennis courts; golf driving nets; golf putting green; a pitonque lane; crocquet lawn; shuffle board; minigolf and a giant chess board. There is also snooker, darts, table football and table tennis. The Children�s Playground offers swings, a merry-go-round; miniature house and slides. Guests at the Hotel Savoy are also welcome to use all facilities at the Royal Savoy.
Sports Nearby:	Madeira is a paradise for keen walkers but there is also an extensive range of sporting facilities from para-gliding, rock climbing, mountain biking to horse-riding and tennis. There are two championship courses on Madeira � the 27 hole *Santo da Serra, set in an eucalyptus forest almost 700 metres above sea level offering spectacular views (regularly hosts PGA European Tour Events); and the 18 hole Palheiro Golf*, which opened in 1993 on a hillside overlooking Funchal. As an island, Madeira also offers a number of water sports including water-skiing, surfing, wind surfing, snorkelling, scuba diving and sailing. In addition, Madeira is also gaining an international reputation as a top-class deep sea fishing destination, the place to catch 500 kg plus blue marlin.
Conference & Meetings:

MEETING ROOMS

INTERNATIONAL MEETING ROOM - Ninth FLOOR
AREA A	264	22 x 12	3.05	150	80	45	180	120
AREA B	67	9 x 7.5	2.25	40	20	20	---	---
BELLEVUE CONFERENCE AND BANQUETING FLOOR - Seventh FLOOR
BELLEVUE I	418.1	22.6 x 18.5	4	350	200	80	400	260
BELLEVUE II	519.8	22.6 x 23	4	500	250	90	500	350
BELLEVUE III	384.2	22.6 x 17	4	300	150	60	350	250
BELLEVUE I + II	946	22.6 x 35.5	4	800	400	---	900	600
BELLEVUE II + III	912	22.6 x 40.4	4	750	350	---	850	600
BELLEVUE I + II + III	1322	22.6 x 58	4	---	---	---	1200	800
BELLEVUE IV	72	19.5 x 3.7	3.6	30	20	20	50	40
MEZZANINE EXHIBITION AND MEETING FLOOR - First FLOOR
EXHIBITION	532	19 x 28	2.85	200	60	40	500	150
MEETING	515	33 x 9.5	2.85	200	60	40	500	150
ROYAL BUSINESS FLOOR - Lower Ground FLOOR
ROOM 1	80	12.4 x 6.5	2.8	80	30	30	---	---
ROOM 2	122	18.5 x 6.7	2.8	130	50	45	---	---
ROOM 3	50	12.7 x 4	2.8	30	15	21	---	---
ROOM 4	38	7.9 x 4.9	2.8	30	12	17	---	---

Tour Operators: The Hotel Savoy is currently featured in the following tour operator programmes:

Airtours

Atlantic Holidays

Cadogan Holidays

Caravela Tours

Castaways

Classic Collection

Cosmos / Archers

Crystal Holidays

Destination Portugal

Extra Holidays

First Choice / Sovereign

Gullivers

Hallmark Leisure

JMC

Lawson International (trade offers)

Magic Travel Group

Palmair

Panorama Holidays

Portugala Holidays

Prestige Holidays

Style Holidays

Thomson Holidays

Touchdown (trade offers)

Transun

Voyages Jules Verne

Festival Dates: Flower Festival � 3^rd � 4^th May 2003

Musical Weekends � throughout June 2003 (Classic Music Concerts)

Madeira Wine Rally � 1^st weekend of August 2003

Madeira Wine Festival � 12^th � 15^th September 2003

Brass Band Festival � 12^th October 2003

Christmas and New Year � 1^st December (Christmas Illuminations); 16^th December � Christmas Exhibitions; 31^st December � Firework Displays; 6^th January 2004 � end of Festivities)

Awards & Accolades: 2000 Gastronomy Award: Belgium Tour Operator PEGASE and Benelux Gourmet & Travel Magazine AMBIENCE

Awarded to the FLEUR DE LYS GRILL ROOM the Gastronomic distinction in recognition of the high level of service and culinary creation.

Summer 2000 Accommodation Award: AIRTOURS-Prestige

Airtours-Prestige clients have ranked us as the No. 1 Five Star property on Madeira Island.

Annual Gold Choice Award 2000: FIRST CHOICE HOLIDAYS

For achieving consistently high customer service satisfaction levels as rated by First Choice customers. This is the third consecutive Gold Choice Award for the Savoy Hotel.

Annual Award of Excellence 2000: JMC HOLIDAYS

Voted for the high standard of quality and service.

2000 Gold Award: Thompson Holidays

Voted the best � La Carte five star accommodation by Thompson Holidays customers.

Annual Award of Excellence 2000: PANORAMA HOLIDAYS

For achieving consistently high product quality and customer service satisfaction levels.

2001 and 2002 Gastronomy Award: Belgium Tour Operator PEGASE and Benelux Gourmet & Travel Magazine AMBIENCE

FLEUR DE LYS GRILL ROOM was awarded this worthy Gastronomic distinction for the second consecutive year.

Rates: From �250 � �1400 including tax and buffet breakfast. Service is discretionary.

Temperatures: March � April (average temperatures 22 - 24�C)

July � November (average temperatures 24 - 27�C)

New Year (average temperatures 19 - 22�C)

Credit Cards Accepted: All major

Dress Code: Smart casual

Airport Distance: Thirty minutes from Funchal International Airport.

Language: Portuguese, English

Currency: Euros

Guest Breakdown: 43.37% British

18.51% Portuguese

9.71% Scandinavian

6.51% Spanish

5.86% German

5.11% Belgian

Worldwide Reservations: The Hotel Savoy is a member of Summit Hotels and Resorts.

The Savoy Group of Hotels: The Savoy Group of Hotels also operates:

� The Royal Savoy

� The Quintinha Royal (a typically Madeiran villa located in the Hotel Savoy�s own gardens, offering seven self catering units)

� The Hotel Santa Isabel (situated by the Hotel Savoy�s entrance)

� The Hotel Vila Ramos (situated about five minutes from the Hotel Savoy in a quiet residential area).

September 2002